Effective Date: August 29, 2025
[The Basement Cycle + Train] (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when visiting our website or using our services.
1. Information We Collect
We may collect the following types of information when you interact with our website, register for classes, or use our services:
- Personal Information: Name, email address, phone number, billing information, emergency contact details.
- Account Information: Login credentials (if you create an account with us).
- Payment Information: Credit or debit card details processed securely by third-party payment providers.
- Usage Information: Data about how you interact with our website, such as IP address, browser type, and browsing history.
2. How We Use Your Information
We use your information to:
- Provide, schedule, and manage classes, memberships, and services.
- Process payments and issue receipts.
- Communicate with you about bookings, promotions, or studio updates.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third parties that help us operate (e.g., scheduling platforms, payment processors, email communication tools).
- Legal Authorities: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality, track usage, and personalize your experience. You can adjust your browser settings to disable cookies, but some features of our site may not function properly.
5. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
You have the rights to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our services are not directed at children under 14. We do not knowingly collect information from minors under the age of 18 without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
The Basement Cycle + Train
166 Meadowood Drive, Unit 44, Winnipeg, MB, R2M 5G8
admin@thebasementcycleandtrain.com